Return Policy
1. Return Eligibility
Products may be returned within 30 days of delivery if they are in their original, unused condition with all tags and packaging intact. Helmets that have been worn, damaged, or altered are not eligible for return.
2. How to Initiate a Return
To initiate a return, please contact our support team with:
- Your order number
- Reason for the return
- Photos of the product (if applicable)
Our team will provide you with a Return Authorization (RA) number and return shipping instructions.
3. Return Shipping
Return shipping costs are the responsibility of the buyer unless the return is due to a defective or incorrect product. We recommend using a trackable shipping method for all returns.
4. Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.
5. Exchanges
We offer exchanges for items of equal or lesser value, subject to availability. Contact our support team to arrange an exchange.
6. Defective Products
If you receive a defective product, please contact us immediately. We will arrange for a replacement or full refund, including any shipping costs incurred.
7. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- Products without original packaging
- Products that have been used or altered
- Items marked as final sale
8. Contact Us
For any return-related questions, please contact us at info@classichelmets.ca.